Last updated: October 9, 2026
This Privacy Policy describes how Baysentra (“we”, “us”, or “our”) collects, uses, and protects your information when you visit baysentra.com (the “Site”) or make a purchase.
1. Information We Collect
We collect the following categories of personal information:
- Contact details: name, email, phone number, billing & shipping address.
- Order details: items purchased, order total, payment method (we do not store full card numbers), order history.
- Account details: username, password (hashed), preferences, wishlists, saved addresses.
- Device & usage data: IP address, browser type, pages viewed, time on site, referring URL, approximate location.
- Communications: messages you send to customer service, product reviews you leave.
2. How We Collect It
We collect information directly from you when you create an account, place an order, subscribe to our newsletter, fill out a form, or contact us. We also collect some data automatically through cookies and similar tracking technologies (see Section 6).
3. How We Use It
We use your information to:
- Process and fulfill orders, send order updates and tracking.
- Provide customer support and respond to inquiries.
- Send marketing emails if you have opted in (you may unsubscribe at any time).
- Detect fraud, prevent abuse, and protect the security of the Site.
- Improve the Site, our products, and our merchandising through aggregated analytics.
- Comply with legal obligations and respond to lawful requests.
4. Sharing of Your Information
We do not sell or rent your personal information. We share it with the following categories of recipients only as needed to run the business:
- Payment processors (e.g. WooCommerce Payments, Stripe, PayPal) to charge your card.
- Shipping carriers (e.g. USPS, UPS, DHL, FedEx) to deliver your order.
- Email & SMS service providers to send transactional and marketing messages.
- Analytics providers (e.g. Google Analytics) in de-identified or aggregated form.
- Hosting & infrastructure providers who operate the underlying servers that run the Site.
- Legal authorities when required by law or to protect our rights.
5. Data Retention
We keep order records for at least seven years for tax and accounting purposes. Account data is retained while your account is active; if you request deletion, we will delete or anonymize your data within 30 days except where retention is required by law.
6. Cookies and Tracking
We use cookies, pixels, and similar technologies to operate the Site, remember your cart, and measure how the Site is used. You can disable cookies in your browser at any time; some Site features (such as the cart) require cookies to function.
7. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your information.
- Object to or restrict processing of your information.
- Request a portable copy of your information.
- Withdraw consent where we are relying on consent.
To exercise any of these rights, email [email protected] with the subject line “Privacy Request”.
8. Security
We use industry-standard encryption (TLS) for data in transit, hashed passwords, and access controls to protect your information. No system is perfectly secure; if a breach affecting you occurs, we will notify you as required by applicable law.
9. Children’s Privacy
The Site is not intended for children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.
10. International Transfers
We are based in the United States. If you are visiting the Site from another country, please note that your information will be transferred to, stored, and processed in the US. By using the Site, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect when changes were made. Material changes will be communicated by email if you have an account.
12. Contact
Baysentra
[email protected]