30-Day Window
You have 30 days from the date of delivery to return any unworn, unwashed, undamaged item with its original tags still attached. Sale items are eligible for return per the same window unless marked “Final Sale.” Final Sale items are non-returnable; the discount code FINAL will always appear at checkout when an item is final sale.
What’s Eligible
- Apparel, outerwear, dresses, tops, bottoms — unworn, with tags, in original packaging.
- Accessories (bags, hats, jewelry) — unworn, with all original packaging and tags.
What’s Not Eligible
- Items showing signs of wear, makeup, deodorant, or perfume.
- Items without original tags.
- Earrings (for hygiene reasons, unless defective on arrival).
- Final Sale items.
- Items returned outside the 30-day window.
- Gift cards.
How to Start a Return
- Go to My Account → Orders → Request Return for the order in question.
- Select the item(s) and reason, then submit.
- We’ll email a prepaid return label within one business day (US orders; international return labels are the customer’s cost).
- Drop the package at any USPS / UPS access point within 7 days.
If you checked out as a guest (no account), email [email protected] with your order number and we’ll send you the return link.
Exchanges
The fastest way to get a different size or color is to place a new order for the item you want and return the original for a refund. We don’t currently offer direct exchanges, but the prepaid return label covers the original back to us free of charge.
Refunds
Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the return. We’ll email you when the refund is processed. Shipping charges on the original order are non-refundable for orders returned for reasons other than our error.
Defective or Wrong Items
If your item arrives damaged, defective, or not what you ordered, email us within 7 days with a photo. We’ll cover return shipping, send a replacement at no cost, or issue a full refund including original shipping — your choice.
International Returns
We accept international returns within 30 days. International customers are responsible for return shipping costs and any duties originally charged (these are typically not refundable by the destination country’s customs office). We recommend using a tracked service.
Late or Lost Returns
If your return is in transit more than 14 days, send us the tracking number so we can monitor with the carrier. We cannot refund items lost in return transit without tracking.
Company Name: Vibeoutlets INC
Company Address:
Email: [email protected]