Last updated: October 9, 2026
This Refund Policy explains when and how refunds are issued. It supplements our Return Policy.
When a Refund Is Issued
A refund is issued when:
- We receive and approve a returned item per our Return Policy.
- We cancel an order before it ships (full refund, including original shipping).
- An item arrives defective or incorrect (full refund including original shipping).
- A package is lost in transit and we confirm it with the carrier.
When a Refund Is Not Issued
A refund is not issued when:
- An item is returned outside the 30-day return window.
- An item is returned worn, washed, or without original tags.
- A return is shipped without tracking and lost in transit (we cannot confirm receipt).
- Items purchased as Final Sale.
- Orders that the customer simply changed their mind about, after the carrier confirmed delivery, with no defect or quality issue.
Refund Timing
Once your return is received and inspected at our warehouse (typically within 1–2 business days of delivery to us), your refund is initiated:
- Credit / debit card: 5–7 business days from initiation, depending on your bank.
- PayPal: 1–3 business days.
- Apple Pay / Google Pay: 5–10 business days.
- Store credit: issued immediately upon inspection approval.
You’ll receive an email confirmation when your refund is initiated, and a second when it has actually been processed by your payment provider.
Refund Method
Refunds are issued to the original payment method. We cannot refund to a different card or account. If your original card is closed, the refund will still process to that account; many banks will route closed-card refunds by check.
Original Shipping Charges
- If the return is due to our error (defective, wrong item): original shipping is fully refunded.
- If the return is for any other reason: original shipping charges are non-refundable unless the original order qualified for free shipping in which case a $6.95 restocking fee may apply.
- Return shipping via our prepaid label: free for US customers on items other than “Final Sale.”
Cancellations
You may cancel an order for a full refund within two hours of placing it. After that, orders are typically already in fulfillment and cannot be cancelled. If you want to cancel after fulfillment has begun, refuse the delivery and it will be returned to us at our cost; we’ll issue a refund upon receipt minus the original outbound shipping (if charged).
Chargebacks
If you have an issue with your order, please contact us first — we resolve almost everything within one email. Chargebacks filed without contacting us may delay resolution and could result in the account being flagged.
Contact
Company Name: Vibeoutlets INC
Company Address:
Email: [email protected]